Privacy Policy
Cartridge Madness respects your privacy and handles personal information only for practical business purposes connected to enquiries, orders, delivery, support, and website improvement.
Information We Collect
We may collect your name, email address, phone number, delivery details, enquiry details, order details, payment method, search terms, and messages you send through the website.
How We Use Information
We use information to answer lookup requests, process orders, arrange Johannesburg delivery, send order notifications, improve search results, manage customer support, and keep business records.
Search Logs
Search terms may be logged to help us understand what customers are trying to find. This helps improve cartridge compatibility data, product descriptions, service referrals, and help articles.
Payments
EFT order details are stored so we can match payments and process orders. Paystack payments, when enabled, may redirect you to Paystack or use Paystack services to process payment information.
Sharing Information
We do not sell personal information. We may share only what is needed with delivery partners, payment providers, service providers, technical hosting providers, or legal/accounting advisors where required for normal business operations.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Retention
We keep information only for as long as needed for orders, support, legal obligations, accounting records, website improvement, and legitimate business purposes.
Your Choices
You may ask us to update, correct, or delete personal information where legally permitted. Some records may need to be retained for legal, accounting, fraud prevention, or order-history purposes.
Contact
For privacy questions, contact Cartridge Madness at orders@cartridgemadness.co.za.